Refund policy

Refund Policy of Notorious Cigars LLC


1. Overview

At Notorious Cigars LLC ("Company," "we," "us," or "our"), customer satisfaction is our top priority. This Refund Policy outlines the conditions and procedures for requesting refunds in compliance with U.S. consumer protection laws.

 

By making a purchase from www.notoriouscigars.com (the "Site"), you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

We accept refund requests under the following conditions:

(A) Damaged or Defective Products

  • If you receive a damaged or defective product, you must notify us within 7 days of delivery.

  • You must include clear images of the damaged or defective product, the packaging, and the shipping label.

  • Refunds will be issued upon verification of the claim.

(B) Incorrect or Missing Items

  • If you receive an incorrect item or your order is incomplete, please contact us within 7 days of delivery.

  • We will arrange for a replacement or issue a refund based on stock availability.

(C) Order Cancellations

  • Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped.

  • Refunds for canceled orders will be issued back to the original payment method within 5-10 business days.

(D) Non-Refundable Items

  • Due to the nature of our products, we do not accept returns or refunds for cigars that have been opened, used, or improperly stored after delivery.

  • Refunds are not available for products purchased during promotional sales, limited-time offers, or clearance items.

  • Any item not in its original condition or missing parts for reasons not due to our error is ineligible for a refund.

3. Refund Process & Steps

We accept refund requests under the following conditions:

1. Submit a Refund Request

  • Email us at support@notoriouscigars.com with the subject line "Refund Request".

  • Include your order number, a detailed explanation of the issue, and clear images of any damaged or incorrect items.

2. Verification & Approval

  • Our customer support team will review your request within 3-5 business days.

  • If additional details are needed, we will contact you via email.

3. Refund or Replacement Processing

  • If approved, refunds will be processed to your original payment method within 5-10 business days.

  • If a replacement is issued, tracking details will be sent upon shipment.

4. Return of Items (If Required)

  • In some cases, we may require the return of defective or incorrect items before issuing a refund.

  • We will provide a prepaid return shipping label if a return is necessary.

4. Refund Method & Timeline

  • Refunds are issued only to the original payment method used at checkout.

  • Once a refund is processed, funds typically appear within:

  • Credit/Debit Cards: 5-10 business days

  • PayPal or Other Digital Payments: 3-5 business days

  • Bank Transfers: Up to 10 business days (depending on your bank’s policies)

  • Notorious Cigars LLC is not responsible for delays caused by your bank or payment provider.

5. Legal Compliance & Consumer Rights

This Refund Policy complies with U.S. consumer protection laws, including:

  • Federal Trade Commission (FTC) Regulations on e-commerce transactions and fair refund practices.

  • State-Specific Laws (e.g., Florida, California) regarding returns and defective goods.

  • Fair Credit Billing Act (FCBA) for disputed transactions.

Nothing in this policy affects your legal rights under applicable consumer laws.

6. Fraud Prevention & Abuse Policy

To protect against fraud, Notorious Cigars LLC reserves the right to:

  • Deny refund requests without sufficient proof of damage or defect.

  • Flag suspicious refund claims and report fraudulent activity.

  • Limit refunds for repeat customers with excessive claims.

  • Require additional verification (e.g., identity confirmation) before issuing refunds.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting to this page. We will notify customers of significant updates via email or website notices.

8. Contact Us

For any refund-related inquiries, please contact:

 

Notorious Cigars LLC

2510 North Ronald Reagan Blvd, Suite A

Longwood, FL 32750

Email: support@notoriouscigars.com